WMSE Store Return Policy
WMSE Store Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Eligibility for Returns
To be eligible for a return:
- Your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging.
- You’ll also need the receipt or proof of purchase.
How to Start a Return
To initiate a return, please contact us at aschebrook@msoe.edu.
If your return is accepted, we’ll send you instructions on how and where to send your package. Return shipping costs are the responsibility of the customer.
Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at aschebrook@msoe.edu.
Return Address
All approved returns should be sent to:
WMSE
1025 N Broadway
Milwaukee, WI 53202
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can evaluate the issue and make it right.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned:
- Perishable goods (e.g., food, flowers, plants)
- Custom products (e.g., special orders, personalized items)
- Personal care goods (e.g., beauty products)
- Hazardous materials, flammable liquids, or gases
We also do not accept returns on sale items or gift cards.
If you’re unsure whether your item qualifies, feel free to reach out.
Exchanges
The fastest way to get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved.
If approved, you’ll be automatically refunded to your original payment method.
Please note: It may take some time for your bank or credit card company to process and post the refund.